NMLS: 1968881
(408) 877-8000
info@loanfactory.com
Office hours:
- Monday - Friday: 6:00 AM - 5:00 PM
- Saturday: By Appointment
Complaints:
If you would like to report a complaint, please contact our Client Advocate Department at:
We will respond as soon as possible.
Google Reviews
I had a great experience working with my loan officer-Teena Nguyen and Percy Vo, throughout the entire home financing process. From the beginning, they were knowledgeable, responsive, and very patient in answering all of my questions. They clearly explained each step, making what could have been a stressful process feel smooth and manageable.
Communication was excellent—they kept me updated regularly and made sure I understood all my options before making decisions. Their attention to detail and commitment really helped everything stay on track, leading to a timely and successful closing.
I truly appreciate their professionalism and dedication, and I would highly recommend them to anyone looking for a reliable and trustworthy loan officer.
Great realtor experience working with Lena. Great job! She helped a lot.
Great customer service. Easy to contact our loan officer (Lena) if there's any issues or concern. She would call or text to us right away so we wouldn't worried. I would come back if I need to refinance or purchase another house. Thank you Lena.
Mark is my mortgage underwriter, and he's the best agent I've ever dealt with - extremely professional and gentlemanly. He patiently walked us through the whole process and explained every single detail clearly. I would highly recommend him to any friends, and I hope you're all as lucky to work with Mark! Thank you so much again, Mark
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